Privacy Policy

Who we are

The Organised Space is a professional home organising service based in London, UK, operated by Maryna Kychka. Our website is theorganisedspace.uk. If you have any questions about this policy, contact us at hello@theorganisedspace.uk.

What data we collect

We may collect the following personal data:

• Name and email address — when you download the free checklist or contact us via the booking form
• Message content — when you submit the contact form
• Payment information — processed securely by Stripe when purchasing the guide. We do not store your card details.
• Usage data — pages visited, time on site, browser type, via cookies and analytics tools

How we use your data

• To send you the free checklist or guide you requested
• To respond to your enquiry or booking request
• To send follow-up emails relevant to your request (you can unsubscribe at any time)
• To improve our website and understand how visitors use it
• To show relevant ads on Facebook and Instagram via Meta Pixel

Legal basis for processing

We process your data on the following legal bases under UK GDPR:

• Consent — for marketing emails and cookies
• Contract — to fulfil a purchase or service booking
• Legitimate interests — to improve our service and communicate with enquirers

Cookies

We use cookies to understand how visitors use our site and to serve relevant ads. These include:

• Analytics cookies — to measure traffic and page performance
• Marketing cookies — Meta Pixel (Facebook/Instagram advertising)

You can manage your cookie preferences at any time using the cookie banner on our site. For more detail, see our Cookie Policy.

Third-party services

We use the following third-party services that may process your data:

• Stripe — payment processing
• Meta (Facebook/Instagram) — advertising pixel
• Vercel — website hosting
• Email marketing platform (for checklist and guide delivery)

Each of these services has their own privacy policy and data processing terms.

How long we keep your data

We keep your data only as long as necessary. Contact enquiries are kept for up to 2 years. Email subscribers are kept until you unsubscribe. Purchase records are kept for 7 years for accounting purposes.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, email us at hello@theorganisedspace.uk.

Complaints

If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the UK's data protection authority: the Information Commissioner's Office (ICO) at ico.org.uk.